Site's Policy
general
- Wherever in these regulations the masculine is used, it also refers to the feminine.
- The provisions of this regulation will apply to any use and purchase made by the customer (hereinafter "customer") on the website, and will form the legal basis for any discussion between the customer and Schlesinger watches.
- Browsing the website and/or purchasing a product offered for sale on it constitutes the customer's agreement to accept and act according to the regulations, therefore if he does not agree to the terms of its terms, he is asked not to make any use of the website.
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Any dispute concerning the purchase of a product or the receipt of a service on the website that would trigger any investigation procedure or legal action will be done exclusively in the Rishon Lezion court.
The purchase on the website
- Any person who is over the age of 18 and has a valid credit card from one of the credit companies active in Israel may perform an action on the site.
- An order on the website will be accepted and sent for the user if all the following conditions are met:
- The ordered products are found and listed as existing in stock at the time of placing the order.
- The order details were filled in completely and correctly for the purpose of billing and shipping the watch to the customer.
- Approval for the transaction was given by the credit company / bank approval was received for the bank transfer.
- The order is checked and confirmed by the Schlesinger watches team.
- Orders received on the website will be processed and confirmed by the Schlesinger watches team on the same day / the next business day at the latest.
- Upon completion of the transaction and approval by the credit company, the customer will receive a notification confirming the execution of the transaction along with a transaction number for tracking, this confirmation will be sent to the email address entered by the customer during the ordering process.
- When choosing the free shipping option, we will send the shipment to you within up to 10 working days, for self-pickup, your order will be ready for collection at the Dizengoff Center store within up to 7 working days.
- When making a purchase on the website, the customer will be required to enter the following information into the system: first name, last name, postal code, telephone, city, zip code, e-mail, address for product delivery and payment information. By entering these data, the customer guarantees that they are correct. False personal information is a criminal offense and it is the customer's responsibility to fill in their exact information when placing the order for all types of purchases.
- Registering on the website as well as purchasing on the website constitutes registration to the members' club of Schlesinger watches which provides benefits and promotions which we send via direct mail; Emails and messages. The information is not transferred to any other party, except as necessary to complete the purchase tasks (invoice issuance, shipping details, etc.).
- We take the most advanced precautions for a safe purchase. The Schlesinger watches website is secured via SSL and the transfer of credit card data on the website is carried out through a purchase on an insured portal.
- With each watch delivery, the customer will receive a packaging box, warranty certificate, invoice and receipt.
- Schlesinger Watches is not responsible for delays in product delivery due to reasons beyond its control: strikes, embargoes and other technical malfunctions, as well as if the customer is not available to receive the shipment.
- Site prices are usually fixed, but Schlesinger Watches reserves the right to change prices according to market fluctuations, foreign exchange rates, input costs, etc. from time to time
- If, after placing an order, it turns out that the product is sold out, due to unusual circumstances that were not known at the time of the order, the company will inform the consumer of this within one business day and allow him to choose between receiving a replacement product of equal value or a full refund of the money paid
- If, in good faith, an unusual and obvious mistake was made in the description of the product and/or its price, this will not bind the company. The company will allow the consumer to cancel the transaction and will refund him the full amount he paid
Warranty and repairs
The watches undergo strict quality control before distribution to the customer,
We will repair the watch free of charge in the following cases -
- Manufacturing defects in the clock mechanism.
- Defects caused by reasonable use subject to the conditions specified in the warranty certificate provided with the watch.
Exchanges
Schlesinger watches undertake to act fairly and to maintain a high level of service. Your satisfaction with the purchase of Schlesinger watches is important to us and therefore we allow the replacement of the product on the condition that the notification of the need for replacement is received within 30 working days and that the product has not been used.
The customer must notify by phone that he wishes to make an exchange - and for that he will be invited to the store at Dizengoff Center to choose from our stock of watches a watch to exchange:
- Exchange for a watch of the same value is free of charge.
- Exchange for a more expensive watch - a proportional charge will be made for the difference.
- Exchange for a cheaper watch - a credit voucher will be given for the difference.
Returns and cancellation of a transaction
- If for any reason the watch you bought on the website did not suit you, you can return it in its original packaging within 14 days to the store at Dizengoff Center and on the condition that it has not been used and receive a credit in accordance with the Consumer Protection Law .
- The credit will be made in the manner in which the payment was made within 14 working days from the day of the refund.
- Notification of the cancellation will be given to the company via phone / email / transaction cancellation form.
T.L.H
The regulations were updated on 05.05.2021 and can be changed at any time by Schlesinger Watches at its sole discretion and without prior notice.